Wireflexion Sp. z o.o. is carrying out a planned wind-down of its operations and will stop providing services. We will keep you informed about all relevant dates and explain how the wind-down may affect your current services, balances, pending transactions and access to your funds. Please note, that the wind-down does not automatically open an account for you with another company or transfer your existing account.

BTY DIGITAL AG is a separate Swiss company and a separate contracting party from Wireflexion Sp. z o.o., which operates under the Swiss regulatory framework applicable to its activities, including its applicable Swiss SRO arrangements.

BTY DIGITAL AG will consider each application individually and let you know if any additional information or documents are required. We understand that this may involve a few extra steps, and clear guidance will be provided throughout the process.

Your customer relationship with Wireflexion will remain separate and will not be automatically transferred to another company. If you choose to apply for services from another provider, this will be treated as a new and separate relationship. The provider will need to review your eligibility and complete its own onboarding and AML assessment. This means that being a Wireflexion customer does not automatically make you a BTY DIGITAL AG customer.

Absolutely! You can continue withdrawing your available crypto and fiat funds during the wind-down period, subject to the usual compliance, security and processing requirements.

At this time incoming fiat and crypto transfers to your existing account are temporarily unavailable. We kindly ask you not to send new funds to the account during this period. Please note, that any incoming EUR transfer sent to your account will be rejected and returned to the original sender. Depending on the sending bank, it may take several business days for the funds to be returned.

Exchange and currency conversion operations are unavailable during this period.

Visa cards will be frozen during the wind-down period and cannot be used for transactions, but in the meantime you can feel free to use Mastercard virtual cards.

Certainly, Mastercard functionality is not affected.

During this period Vaults will not generate earnings. However, withdrawals from Vaults will remain available, allowing you to access your funds.

These restrictions are part of the Wireflexion wind-down and will not be lifted, as wireflexion will cease providing services. You will have two options:

If there are any important deadlines relating to your Wireflexion account, balances or services, we will contact you separately and explain what they mean for you and whether any action is needed.

We understand how important it is to know what to expect, and we will keep you informed throughout the Wireflexion wind-down. If any changes affect your existing services, we will share clear updates with you as soon as more information becomes available.

To help you stay informed, please keep an eye on any communications we send regarding your existing Wireflexion account. During the wind-down period, you may continue to withdraw your available funds. If any action is required from you, we will provide clear guidance and support along the way.

We completely understand. You may withdraw your available funds during the wind-down period, subject to the usual compliance, security and processing requirements. If you need any assistance with your withdrawal, our Customer Support team will be happy to help.

Your Wireflexion contract and complete customer profile will not be automatically transferred or copied to BTY DIGITAL AG as part of the Wireflexion wind-down. This ensures that your information continues to be handled carefully and in accordance with the applicable requirements. Wireflexion will continue to securely retain any records required in connection with the wind-down and its legal and regulatory obligations.

Our Customer Support team is available to assist you with questions about your existing Wireflexion account, access to your funds and the wind-down process.

You can contact us via support@brighty.app