Users often wonder why their balance appears to reduce or why funds seem to disappear or move within the Brighty App. This behavior typically aligns with programmed fund transitions specific to Brighty’s reward and cashback system. Below, we explain this process in detail to address your concerns.
Understanding Fund Movements
Funds do not disappear from your account. Instead, they are transitioned between different sections based on predefined program rules. The rules are as follows:
Initial Allocation: Rewards or cashback earned are first credited to the Cashback balance as USDC. This is where the funds are initially recorded.
Hold Period: These credits stay in the Cashback balance for a specified hold period. For example, they might remain there until a set transfer date. During this time, you may not see them in your main available balance.
Transfer to Rewards Section: After the hold period ends, the funds are transitioned to the Rewards section in your Brighty account. Once they appear here, they are available for use.
Changes in Balance Visibility: As part of program updates, cashback credit may no longer appear in your main balance. Instead, you can find and track these funds in the separate Rewards section.
Terminology Clarification
To better understand fund transitions, here's what key terms mean:
Cashback Balance: The section in your Brighty account where reward and cashback credits are initially held as USDC. These funds are not immediately spendable.
Rewards Section: The area in your account where funds become available for use after being transitioned from the Cashback balance.
Troubleshooting Missing Funds
If you notice a sudden decrease in your available balance, follow these steps to confirm where your funds are:
Check the Cashback balance in your account for credits being held there.
Verify the Rewards section for transitioned funds that are available for use.
Refer to the Brighty App’s program rules or contact support for details on transition dates and timelines.
By understanding these processes, you can stay informed about the location and status of your rewards and ensure full visibility of your funds within the Brighty App.