Card Issuance, Freezing and Termination

Whether you're looking to issue a new card, temporarily freeze an existing one, or permanently terminate a card you no longer need, here is how you can do it:

Creating a new Brighty card only takes a few moments:

Your new card will then be generated automatically.

In most cases, card issuance is completed within moments. However, if your card takes longer than expected to generate, please contact our Support Team and we'll be happy to assist.

Please note that there is a limit of 10 card issuances per calendar month per customer, and this limit cannot be increased.

Fees for issuing and maintaining cards may vary depending on the card type and your subscription plan. Additional information can be found in the following article: Fees and Limits | Brighty FAQ

If you'd like to temporarily block your card, you can freeze it directly in the app.

To freeze your card:

Once frozen, the card cannot be used for transactions until it is unfrozen.

You can unfreeze your card at any time by opening the card details and selecting "Unfreeze".

If you no longer need a card, you can permanently terminate it through the app.

To terminate your card:

Once a card has been terminated:

If you are unsure whether you may need the card again in the future, consider freezing it instead of terminating it.

If you experience any issues issuing, freezing, unfreezing, or terminating your card, our Support Team is always happy to help!