How can I top up my account?
You can top up your Brighty account using several methods, so you can choose the one that is most convenient for you. When you open the app, you will see a “+” (Top Up) button on the main screen. You can top up via:
Easy Bank Transfer
Bank Transfer
Crypto Transfer
After selecting your preferred method, simply follow the on-screen instructions and enter the required details. The app will guide you step by step depending on the method you choose.
Where can I find my IBAN?
To view your IBAN in the app:
Open your Brighty app
Tap on your main EUR Account
Select Local Account Details for self transfers
In this section, you will find your IBAN and other account details needed for receiving or sending bank transfers.
What if I don’t see any IBAN details?
In some cases, your IBAN may not be visible yet. This usually means that the IBAN has not been issued to your account at this stage. If this happens, please contact our Customer Support Team via support@brighty.app and we will be happy to assist you!
How can I send or receive funds to/from third-parties?
Your current IBAN is currently restricted to self-to-self transfers only. This means you can send and receive transfers only between accounts registered under your own name.
If you would like to receive funds from third parties (for example: employers, clients, friends, or other external senders), you will need to request a third-party-enabled IBAN. To request it, please contact our Support Team via support@brighty.app. Please note that enabling third-party transfers may require additional verification, and our team will be happy to explain the requirements and next steps to you directly.
Where can I find my third-party IBAN?
If you already have a third-party-enabled IBAN, you can find it here:
Open your app
Tap your main EUR account
Select Local Account Details - Deposits via SEPA
Why can’t I see my balance?
If you cannot see your balance in the app, there is no need to worry - this means you have enabled a security feature called “Hide balances with flip gesture.” This feature is designed to protect your privacy, especially if you open the app in public places or share your screen. When enabled, balances can be hidden instantly, and this may look like your funds have disappeared.
How can I turn it on or off?
You can easily manage this setting at any time:
Open the app
Go to your Profile
Scroll till Settings
Enable or disable the balance visibility option
Once switched off, your balances will appear normally again.
How do I upgrade or downgrade my subscription plan?
You can manage your Brighty subscription directly in the app at any time. To update your plan:
Go to your Profile
Tap your current subscription plan
Select the plan you would like to switch to and confirm.
Please note that subscription changes are applied immediately, not on your next billing date.
For this reason, if you are planning to downgrade, we recommend doing so shortly before your billing date, so you can fully use your current plan benefits until the end of the billing cycle.
How do I change which currency account is linked to my card?
Your Brighty card can be linked to different currency accounts. This allows you to control which balance is used for card payments. For example, you may want your card to use your EUR account for everyday spending, and switch to another currency when needed.
To change the linked account:
Open the app
Select the card you want to update
Tap Linked Account
Choose the currency account you want to assign
Once updated, your card will use the newly selected account for future payments.
How do I generate an account or card statement?
Brighty allows you to generate statements directly in the app.
Generate an account statement:
Select the account you need (e.g., EUR account)
Tap the 3 dots in the top right corner
Select Generate Statement
Choose the time period and statement type
Confirm and download
Generate a card statement:
Tap on the relevant card
Tap the 3 dots in the top right corner
Select the statement option and choose the period of time
