General
What is happening to my account?
As part of the wind-down of our Polish entity, Wireflexion will cease providing services to you with effect from 1st of July 2026. Bequant Pro Ltd has been appointed as your new provider. Your onboarding will take place once the transition has been completed.
Why is this change happening?
This change is part of a planned transition of our service structure. Wireflexion is being wound down, and Bequant Pro Ltd has been appointed to continue providing your crypto and banking services going forward.
When exactly will I be onboarded to Bequant Pro Ltd?
Your onboarding will begin once the transition has been completed. We are currently unable to provide an exact timeframe, but we will keep you informed and share your onboarding details as soon as they become available.
Will there be any disruption to my service?
There will be a transitional period between 30 June 2026 and the completion of your onboarding with Bequant Pro Ltd, during which certain services will be temporarily restricted. Full details are below.
The Transitional Period
Can I still withdraw my funds during the transition?
Yes. Withdrawals of both crypto and fiat funds will remain available throughout the entire transitional period. You are free to withdraw your funds at any time.
Can I top up my Brighty account?
No. At the moment, incoming fiat and crypto transfers (account top-ups) are temporarily unavailable as part of our transition to our new provider, Bequant Pro Ltd. Incoming EUR transfers to your Brighty account during this period will be rejected and returned to the original sender. Please note that the return may take a few business days, depending on the sending bank.
Can I make FX transactions during the transition?
No. FX operations will not be available during the transitional period. No foreign exchange transactions can be processed until your new account with Bequant Pro Ltd is fully active.
Will my Visa card still work?
No. Visa cards will be frozen for the duration of the transitional period.
Will my Mastercard still work?
Mastercard functionality will be limited during the transitional period. Transactions will only be possible from euro-denominated transactional accounts. Payments from other account types will not be available.
What happens to my Vaults?
Vaults will not generate earnings during the transitional period. However, withdrawals from Vaults will remain available throughout this time, so you can access your funds if needed.
How long will the transitional period last?
The transitional period runs from the end of the day on 30 June 2026 until your onboarding with Bequant Pro Ltd is complete. We will keep you updated on progress and confirm once the transition is finished.
I’ve just created a Brighty account. Why can’t I complete my onboarding?
As part of our transition to our new provider, Bequant Pro Ltd, new customer onboarding is temporarily paused. If you have recently created a Brighty account or started the registration process, your onboarding will remain on hold until the transition has been completed.
What You Should Do
What if I don't want to wait for the transition to complete?
You may withdraw your funds in full at any time, both before and during the transitional period, if you prefer not to wait.
Do I need to take any action to be onboarded with Bequant Pro Ltd?
We will share further details and instructions as the onboarding date approaches. At this stage, no action is required from you.
Getting Help
Who can I contact if I have questions?
Our support team is available to help with any questions you may have. You can reach us at support@brighty.app.
Will I receive further updates on this transition?
Yes. We will keep you informed of progress throughout the transition and will notify you as soon as your onboarding date with Bequant Pro Ltd is confirmed.