Why is my USDC reward not available for use or withdrawal?
If you are unable to see or use your USDC reward, it is likely due to the processing timeline of rewards within the Brighty App. Below, we explain how the system works and what you can expect.
Overview of USDC Reward Processing
When you earn a USDC reward, it is first credited to your Cashback balance. This is a temporary holding area where rewards are stored before they are made available for use. After a specified period, the reward is transferred from the Cashback balance to the Rewards section, where it becomes accessible for use or withdrawal.
Cashback and Rewards Sections Explained
Cashback Balance: This is the initial location where your USDC reward is credited. While in this balance, the reward is not yet available for use or withdrawal.
Rewards Section: After the reward is transferred from the Cashback balance, it appears in the Rewards section. At this point, you can use or withdraw the reward.
Typical Timelines for Transfers
The transfer of USDC rewards from the Cashback balance to the Rewards section usually occurs after a predefined period. For example, if your reward is credited today, it may take until the next day or a specified date for the transfer to complete. This timeline ensures that all rewards are processed accurately.
Common Issues and Troubleshooting Steps
If you do not see your reward in the Rewards section:
Check your Cashback Balance: Ensure that the reward is still in the Cashback balance and awaiting transfer.
Wait for the Transfer Timeline: Verify the expected transfer date. Rewards are typically moved to the Rewards section within one business day or on a specified date.
Contact Support: If the reward does not appear in the Rewards section after the expected transfer date, reach out to Brighty App support for assistance.
By understanding this process, you can better track your USDC rewards and know when they will be available for use.